Your employees’ soft skills make the difference

Soft skills drive successful interactions in any environment. In a world full of data and technologies, human skills are becoming more important than ever. But what exactly are soft skills? And can you train these skills in the employees in your organization? You read about it in this blog.

What are soft skills?

Soft skills are the non-tangible traits and social skills that help you communicate, collaborate and build relationships effectively. Examples include communication, empathy, teamwork, leadership, creativity and problem-solving skills. Emotional intelligence, a crucial aspect of soft skills, helps us recognize and understand our own emotions – and those of another person. The ability to be empathetic and handle emotions effectively is at the core of emotional intelligence. Does an employee not yet have relevant work experience? Then his or her human skills can provide the added value your organization is looking for.

Focus shifts from technical to empathetic

People with key soft skills are scarce. Organizations around the world are shifting their focus: recognizing that employees and leaders with strong soft skills are invaluable to a company’s success. Effective communication, empathetic leadership and pleasant collaboration are super important in a modern and rapidly changing work environment.

Can you develop these skills?

Yes, you can develop and strengthen them. Organizations are increasingly investing in their employees to bring soft skills to a professional level through training. At TTA International, we are happy to assist you with training in soft skills. For example, with e-learning, coaching and live training. The secret to those training sessions? Practice. Lots of practice. Therefore, we work with experienced trainers and training actors who help your employees develop these skills in an (inter)active way.

Soft skills versus hard skills

Every job requires a combination of hard skills and softs skills. Keeping up with both technological and professional developments – the hard skills – has long been high on the agenda at many companies. The rise of technologies such as artificial intelligence and machine learning only seems to increase the importance of human skills such as creativity, empathy and problem solving. So we are increasingly focusing on developing and strengthening soft skills and emotional intelligence. In addition, soft skills contribute to customer satisfaction and the job satisfaction of your employees.

Do you also want to work on soft skills of your employees? Check out TTA International’s soft skills training programs or see what our customization can offer you. We would love to help you!